| Abstract [eng] |
Organisations are currently facing staff shortages. This problem is particularly acute in public institutions, as they cannot compete on salaries with private companies. The institutions therefore need to train new employees more quickly so that they can quickly become fully-fledged employees. It is also essential to retain existing staff by providing them with the best possible working conditions, the opportunity for continuous training, the opportunity to develop their competences within the institution and to ease the administrative burden on staff. The project addresses the issue of staff turnover and integration of the Core State Telecommunications Centre within the institution and the options for addressing it. The literature analysis and the quantitative study have shown that the reduction of the administrative burden and the development of the employees' competences can be solved by the introduction of a self-service system in the institution, which would facilitate communication between the participant in the adaptation and his/her mentor during the adaptation process, would allow the organisation of distance training, and would lighten the burden of the administration of the new employees and the existing ones. It is important that the processes within the organisation are clearly defined and easy to understand. After analyzing the needs of the participants, the possibilities of the existing systems to increase the competences of the employees, to facilitate the adaptation of new employees, to reduce the administrative burden of the existing employees, a self-service system for the integration of employees and the improvement of competences was designed and created, which is divided into subsystems according to functional and non-functional requirements and implemented in two softwares already owned by the institution. thus saving state funds and ensuring easy system administration and expansion possibilities. The project investigated the effectiveness of the developed system and its ability to address the issues raised through quantitative and qualitative research, monitoring of the system's usage and evaluation data. The studies showed that the system helped the adapters to achieve their objectives and reduced the administrative burden on existing staff. The study also revealed that the system still needs to be developed and improved to achieve the best possible results, and therefore recommendations for the improvement of the self-service system for the integration and development of staff and an action plan have been provided. |
