| Abstract [eng] |
The enterprises intensively optimize the manufacturing processes. While solving the problems and losses the efficiency of administration activity is usually ignored. Due to the above reason the efficiency of the majority of offices involved in the administration activity is lower than anticipated, the debts tend to accumulate and major part of enterprises become bankrupt. The administration activity is characterized by two aspects: the material one and the organizational. The material aspect includes premises and equipment, and the organizational one involves organization management processes that ensure proper quality of information receipt and processing. It is apparent that administration is mandatory at the enterprise for the effective and profitable business. Otherwise it may become a reason for the business to crash. The obstructed workplace, difficult communication between departments, and disorder cause problems for the effective performance (Ugur Akinci, 2015). Organization of workplaces, documents sorting, marking of measures make a positive influence on administration efficiency (Kenneth Cartwright, 2015). The Lean system at the same time generally directs the enterprise activity, including the office activity as well. Every single detail should comply with the cost-saving principles. For the administration processes the Lean system is marginally applied – by reviewing the literary sources in regard to the office activity, attention is majorly given to cost-saving, but not efficiency. First, administration processes are sufficient for all enterprises, since ensure proper receipt and processing of information on the basis of which the enterprise can properly function, manufacture products or supply services. Second, there is no any obvious Lean system practical implementation method – every author treats the application methods differently. There is a lot of literary sources in which efficient office administration and losses reduction are discussed. All of the methods are related to the staff audit and workshops in order to communicate the Lean system idea to the employees. Third, the Lean system is not broadly applied along with visual management method. The problematic situation of such kind is the problem of this work, which can be expressed as a question: how to improve the administration efficiency by application of 5S tool and visual management method? Aim of the work – to improve administration activity by applying Lean system 5S tool and visual management method. For the accomplishment of the aim the following objectives are set: •To define influence of Lean system 5S tool and visual management method on administration efficiency by reviewing literary sources and research articles of various authors; •To define methodology suitable for the research, to improve the administration activity processes; •To make a research by applying the chosen methodology, to asses impact of the administration activity improvements. Object of the research – administration activity and its improvement by application of 5S tool and visual management method. Methods of the research – Longitudinal design where the data was collected in two points of time, i.e. before and after intervention of improvements. Administration division of an enterprise engaged in the commercial activity is chosen for the research. For the purpose of primary inquiry 45 respondents are offered to answer the questions. The inquiry form consists of four constructs (psychological comfort, works organization quality, job environment satisfaction, and organizational commitment). Based on the results of primary inquiry the most problematic construct is emphasized according to which the intervention to be implemented is prepared. Two months are devoted to the implementation of the intervention. Having completed the intervention the inquiry is repeated. Its scope involves 1 construct. To calculate the results Likert scale is used according to which average grades are worked out. Relevance of the topic – the paper creates the administration efficiency improvement model suitable for application by any enterprise by formulating the research constructs according to the nature of office activity at facing problematic functions, by enterprise that suffers losses but cannot identify problematic features that cause those losses as well as by enterprises interested in full integration of the lean manufacturing system. Structure of the work – the paper consists of five parts. The first part analyses problem of the research object based on the literary sources and research articles where the Lean system 5S tool and visual management method are defined. The second part provides necessary theoretical solutions for implementation of the anticipated research. The research methodology on the basis of which the research will be carried out is chosen in the third part. The fourth part contains the research results and discussion. The fifth part is intended for summary and recommendations. In addition, the research inquiry form sample is attached. |
