| Abstract [eng] |
Web services for quality assurance and improvement is necessary for web service audit methodology. This methodology would allow to assess and monitor the quality of web services. In this way, service providers know what they need to do in order to improve web services quality. Currently, information systems and technologies are used in the evaluation of complex assessment methods, such as COBIT, ITIL, CMMI, etc..These methods assess inside the organization's available information systems, technology and related processes. Such audits are performed periodically, and the period chosen by the organization itself. Web services audit should be continuous and in the web service assessment process should participate all web service consumers. Potential users of such services are all persons using the Internet. A new web service assessment methodology assess web services in two aspects. Usability of the web service assess consumers when they fill questionnaires that have been made on the basis of Jakob Nielsen heuristics. Web service characteristics recorded by the monitoring software. Done methodology tested by creating a prototype of the web service audit, in which consumers before using the web services can see usability, monitoring and overall evaluation. The prototype allows users to access web services evaluate and make comments about web services. The experiment was conducted by using a prototype of the web services audit. |
