| Abstract [eng] |
Business process quality improvement, by creating an optimal management system, over the past few decades is highly relevant theme. A process quality management has become an integral part of organizations’ management, so the process quality implementation methods and solutions improvement, is still the subject of scientific hearings. There is a lack in methodology how to assess construction processes quality, how to improve organizations work quality, what decisions should be taken. Was raised problematic question - based on what criteria, should be evaluated the organization’s construction quality processes? Quantitative clients’ and qualitative company’s employee’s survey analysis results identified construction process quality assurance problem areas: workers in construction, who are responsible for the construction process quality does not always work qualitatively; there are service performance disturbances, employees does not always have enough time for the work to do on time; sometimes crashes equipment, machinery; accures tensions in work; also there are lack of discounts for the price and quality balance sheet; customers expect fully realized construction quality, new equipment, car park, information technologies; the workers do not communicate through e - communications channels. Identified construction process quality improvement directions. Proposed systematically improve the quality of the construction processes by acquiring more and better quality materials, equipment, machinery, improving the quality of work. When the employees constantly have the need to improve their performance, process quality. By increasing labor productivity, construction projects will become profitable. By improving construction work processes, projects quality implementation will increase net profitability. It is proposed also to upgrade or install a new informational system in order to analyze construction processes quality, evaluate and enter data, in order to prepare reports. The most important and essential quality management deployment advantage is that reduced construction costs by 15 percent. With decreasing cost of the work in parallel it reduces the total cost of the construction project, which is especially important for the project to interested parties. |
