| Title |
Service quotation generation using robotic process automation technology / |
| Authors |
Paulauskaite-Taraseviciene, Agne ; Kerutis, Vilius |
| Full Text |
|
| Is Part of |
CEUR workshop proceedings: IVUS 2020: Information society and university studies 2020: proceedings of the information society and university studies 2020, Kaunas, Lithuania, April 23, 2020 / edited by: A. Lopata, V. Sukackė, T. Krilavičius, I. Veitaitė, M. Woźniak.. Aachen : CEUR-WS. 2020, vol. 2698, p. 115-127.. ISSN 1613-0073 |
| Keywords [eng] |
RPA ; service quotation generation ; robots ; SAP ; scripting technologies |
| Abstract [eng] |
Robotic Process Automation (RPA) is one of the fastest growing segments in the enterprise IT space enabling the automation of repetitive tasks performed by humans. RPA is usually applied to various business processes and activities in sales, customer relationship management, support functions, etc. A service quotation generation (SQG) is a process often used in sales market for creating a service quotation, tracking it, and, after acceptance, transferring it to a service order. SQG can be designed in different ways and for different purposes, but in general it is repetitive and rule based process thus a good candidate for RPA. In this paper RPA approach is proposed for automated service quotation generation. The timeeffectiveness of the proposed technology was tested with different amount of tasks (cases). Results obtained through automation are superior more than 2 times to those achieved by human labour. |
| Published |
Aachen : CEUR-WS |
| Type |
Conference paper |
| Language |
English |
| Publication date |
2020 |
| CC license |
|
