| Title |
Improvement and digitalization of business processes in small-medium enterprises / |
| Authors |
Dumčius, Matas ; Skersys, Tomas |
| Full Text |
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| Is Part of |
CEUR workshop proceedings: IVUS 2019 international conference on information technologies: proceedings of the international conference on information technologies, Kaunas, Lithuania, April 25, 2019 / edited by: Robertas Damaśevićius, Tomas Krilavićius, Audrius Lopata, Dawid Połap, Marcin Woźniak.. Aachen : CEUR-WS. 2019, vol. 2470, p. 22-27.. ISSN 1613-0073 |
| Keywords [eng] |
BPM ; BPMN ; BPMS ; business process digitalization ; business process improvement ; business process management ; business process management system ; quality management ; small-medium enterprise |
| Abstract [eng] |
As small-medium enterprises (SMEs) produce huge amounts of added value in the market, it is important to ensure that their business processes are optimized. Business Process Management (BPM) methodology is popular in large enterprises, however, there is lack of information on how it can be adapted by SMEs considering the financial and informational constraints they face. In this research, a set of qualitative and quantitative analysis methods for improving the quality of business process models are presented and applied to optimize the order management business process of a small Lithuanian optical retail business company. Further, a business process management system (BPMS) is presented to digitalize and support the execution of redesigned process. A brief discussion of applying process quality analysis methods within the selected business domain is presented. It is expected that our research will make BPM initiatives more feasible for businesses of similar type. |
| Published |
Aachen : CEUR-WS |
| Type |
Conference paper |
| Language |
English |
| Publication date |
2019 |
