| Abstract [eng] |
This project focuses on topic of health community knowledge management model. Good health is one of the United Nations' priorities for sustainable development, but health policy makers acknowledge that the system is reactive, no longer fit for the health goals raised, and is not able to cope with rapid technological change. It should be more consumer-oriented, generate greater health benefits, reduce health inequalities, provide financial protection and efficiently use public resources. Working with formal and informal communities, including them in shaping health policy, is identified as one of the key elements of a successful health system transformation. It is noted that more sophisticated and more effective methods and tools for community involvement are needed to better understand end-user expectations. Unfortunately, there is still a lack of published studies and practical recommendations that allow health policy makers to move from theoretical considerations to practical action to ensure coherence between policy vision, plans and goals. The author carried out research in project „cHICOLab”, which was implemented by Kaunas Technology, Vytautas Magnus and Lithuanian University of Health Sciences merged into a cluster from March 2018 to January 2019. It was aimed at launching research on health communities in Lithuania, and personal involvement in the activities of this project became the basis for this research, which purpose is to understand how knowledge management in the health community is taking place so that community-generated knowledge can be used to generate innovation. The case study, which conducted a semi-structured interview with 16 pregnant and having children patients and three men whose wives are pregnant or have children, confirmed that knowledge management in the health system is linked to formal knowledge, and knowledge that is not directly related to medicine becomes underestimated, though has a major impact on health. In this work, the importance of health community knowledge is justified, and the health community's knowledge management model is presented, which enables to understand how such communities work. Respondents have pointed out that supervising and acquaintances medical professionals, a patient (woman), a man, books and magazines, web portals, virtual communities, husband or partner, other family members, friends, co-workers and neighbors, paternity and maternity courses are main sources of knowledge. It has been found that trust, the unreliability of knowledge and the need for knowledge here and now are barriers to smooth knowledge management activities. The Change Laboratory is recommended as a way to overcome barriers to knowledge management and generate innovation. |
