| Title |
Paslaugos teikėjo emocinės inteligencijos raiška įmonės santykiuose su vartotojais |
| Translation of Title |
Expression of the service provider emotional intelligence in company’s relationships with consumers. |
| Authors |
Ožalinskaitė, Sandra |
| Full Text |
|
| Pages |
68 |
| Keywords [eng] |
emotional intelligence ; service provider emotional intelligence ; customer relationship management ; long-term relationship between company and consumers |
| Abstract [eng] |
Since last two decades, both scientists and practitioners interest in individual‘s emotional intelligence grew up. The most widely covered area – the impact of emotional intelligence on leadership effectiveness, but service providers emotional intelligence and its importance for company relationships with consumers becomes more frequent subject of discussions for foreign scientists. |
| Dissertation Institution |
Kauno technologijos universitetas. |
| Type |
Master thesis |
| Language |
Lithuanian |
| Publication date |
2018 |
