| Abstract [eng] |
Literature on digital collaboration often focuses on individual aspects, but rarely combines them into a unified, practical and sustainability-friendly management tool. The paper fills this critical gap by presenting a comprehensive framework for enhancing digital collaboration, integrating AI, and aligning digital collaboration strategies with broader sustainability objectives. The framework includes four phases and 31 factors categorised into four dimensions. The framework is validated through a case study that combines qualitative (expert interviews) and quantitative (employee survey) approaches, as well as Mayring’s content analysis and the CARL analytical framework. The study reveals that fragmented tool use undermines collaboration maturity across all dimensions, while the integration of AI enhances collaboration outcomes and mitigates digital fatigue. A dual-core collaboration setup contributes to stronger strategic alignment, with the monitoring benefits framework facilitating sustainable improvement tracking. This way, the framework addresses digital fragmentation, tool redundancy, and deficient digital cooperation, leading to increased digital collaboration maturity and alignment with sustainability objectives. The proposed framework offers theoretical, managerial, and societal value by bridging the gap between digital transformation theory and sustainable organisational practice. |
