| Abstract [eng] |
Master thesis deals with issues related to change management in a business relevant to all organisations acting in a rapidly changing and dynamic environment. It is noted that more and more companies face changes in striving to reform or optimise their activity processes permitting to reduce operating costs, in order to improve the quality of goods or services, to meet consumer expectations. It is determined by the modern business environment that the quality becomes one of the most important factors for business survival and success, and the introduction of quality management systems, with the implementation of requirements of international standards, is the most reasonable approach enabling this business environment. |
