| Abstract [eng] |
Reverse supply chain has captured a special attention in recent years. Even now the main focus is on forward supply chain; the aim of this project is to identify the risks in the reverse logistics process and also to carry out the process in a timely manner by managing the priorities of the activities. A new management tool named DMAS where the abbreviation stands for Define, Map, Analyze and Suggest is introduced to carry out the reverse supply chain process efficiently. The case study about the recent recall which happened last June 2015 at Nestle India is used as a main base to use this management tool. DMAS tool can be applied to regardless of any companies and the advantage of using this tool is that it is easy to apply and it gives a profound detail about every process that has to be undertaken to carry out. A crucial reverse logistics process, for example, the time required, resource required, priorities of the tasks can be figured out before beginning the reverse logistics process, so that each step which is taken in the reverse logistics operations will be measured so as to have a consistent flow of the products in the reverse direction without any additional delay. |
