| Abstract [eng] |
The relevance of the theme of Master’s Final Thesis is related to the importance of quality management in public catering services sector. The quality of services is one of the main success factors in this sector. This determines that companies acting in public catering services market must improve their quality continuously. High competition and slow development of state’s economy enforces companies not only to improve their services quality, but also optimize their internal processes and reduce costs. In such a situation there is a high importance to implement ,,Lean“ system, which is focused towards analysis and optimization of company’s processes, reducing activity that does not create value to customers. Theoretical literature proves that ,,Lean“ system is related to quality improvement as well. The problem analysed in the Master’s Final Thesis– how to adopt ,,Lean“ system seeking for continuous quality improvement. The object of Master’s Final Thesis is the adoption of ,,Lean“ system. The goal of Master’s Final Thesis is to prepare model of ,,Lean“ system adoption in public catering services seeking for continuous quality improvement. The objectives of Master’s Final Thesis are as follows: to reveal problem of continuous quality improvement in public catering services; to analyse theoretical decisions of ,,Lean“ system adoption; to justify methodology allowing to evaluate need of ,,Lean“ system adoption in the company; to evaluate the need of ,,Lean“ system adoption in UAB Lumega and to present model of ,,Lean“ system adoption in for this company. The results of empirical research (questionnaire of UAB Lumega employees and interview with UAB Lumega manager, as well as analysis of UAB Lumega financial data) reveal that there is a need to optimize UAB Lumega activity and processes, as company’s loss is high, there is a strong influence of seasonality for the income of the company, and the service quality is not as good as it is expected by customers. Detailed managerial decisions of ,,Lean“ system adoption were given for UAB Lumega. |
